FAQs
It’s not possible to identify a specific Cort model based solely on the serial number. Serial numbers primarily indicate the production date. For example, if a serial number begins with “0010”, the guitar was made in October 2000. However, instruments manufactured before the mid-1990s often have randomly generated serial numbers that don’t follow this format. In such cases, the best approach is to send photos of the instrument to the Customer Service team, who can compare them with archive records to help identify the model.
For information regarding a possible Cort dealership, please contact the official distributor in your country of residence.
Find a Distributor
If there is no distributor in your country, feel free to reach out to us direct:
Contact Us
We do not sell our products or parts directly to consumers. If you're interested in trying a Cort instrument, or if you're looking to replace specific parts, please reach out to an authorized distributor in your country.
Yes, you can find the schematics here:
If the schematic for your desired model is not listed on the page below, please feel free to contact us. However, please note that schematics for discontinued models produced before the year 2000 may not be available.
The current Cort website only features the model lineup for now. Models that are designed for domestic sales only in a certain country, specially designed spot models, or models that have been discontinued are not listed on the website. If you can't find your model on the website, please contact the authorized Cort distributor in your country.
Please contact an authorized Cort dealer or distributor near you to purchase your authentic Cort instrument.
All Cort instrument warranties apply to the original purchaser only. Even if your Cort product is no longer covered under warranty, our authorized Cort dealers can perform repairs on used, non-warrantied products as well, and may be able to give you an accurate estimate of the cost prior to beginning the work. Please contact your local Cort Dealer.
Bringing your guitar to the store where you purchased is the easiest way to validate your warranty. Regardless of whether you purchased at the store or not, you can inquire of Cort dealers about customer service for your Cort guitar. Before bringing your guitar, please contact Cort dealers in your area by phone first.
Normally, customer service could be provided at the authorized Cort dealer where you purchased the Cort guitar or bass. Please don't forget to retain your original sales receipt or a copy.
The methods for administering warranty service may vary somewhat from country to country. Please check with the Cort Distributor in your country, or the Cort Dealer from whom you purchased the product for specific details on the warranty coverage of your guitar.
Your original sales receipt is your verification of proof and date of purchase for validation of warranty claims. In order to validate your warranty and as a condition of this warranty, you must retain your original sales receipt or a copy. Your Cort guitar must be purchased from an authorized Cort dealer.
Changes in humidity levels are the greatest danger to your guitars. High humidity can even cause woods to swell and distort. Low humidity is also bad for guitars. You should have a room humidified to 45%~48%. It’s especially important to not allow the guitars to get cold and then warm too quickly. Cort guitars are built in our factories with sufficient humidity control.
There are two types. Generally, an L-shaped Allen wrench with a 4mm diameter is used (caution: not 3/16″). For All Solid models produced in Dalian, China, 120mm long Allen wrenches are included.
Simply, you can hang your strap on the neck. It does no harm to the neck of your instrument to tie the strap on the peghead. The most popular location for a strap button is in the treble side heel of the neck down. Be sure to pre-drill the strap buttonhole and assure the strap draws perpendicular to the button and that it is very secure. You can also put the strap button directly in the heel cap. It's the easiest area to touch up if you remove the button later. Drill a pilot hole for the strap button screw. We strongly recommend the strap button be installed by a qualified repair person.
We recommend that you not use the standard guitar ‘polish' on satin finish guitars. Use a cotton cloth slightly moistened with water to wipe and clean the body and neck. We don't advise the use of too much wax or guitar polish. Also moist cloths should never be used on non-finish areas, like fingerboard and bridge. Avoid polishes containing abrasives, wax, or silicone. There are some questions about silicone and the effect it has on all finishes. We do not believe that silicone will cause any direct damage to our gloss finish.
We have been using D'Addario 80/20 bronze strings for many years. While strings are a matter of personal preference, it's as easy as changing strings to try for yourself and see which strings fit your taste . The large body dreadnoughts and jumbos are fine with medium or light gauge strings, but please note that small-bodied guitars are braced lightly. Small-bodied guitars are not suited for medium gauge strings as the extra string tension can damage the top.
Check the condition of your instrument and readjust it following the Cort Factory Setup guide first and if you can still find the string buzz on it, raise actions slightly higher following the guide below.
- Buzz on 1st to 5th Frets: Raise the height of the nut slots
- Buzz on 5th to 12th Frets: Adjust the neck relief by loosening the truss rod
- Buzz on 12th Frets and higher: Adjust string action
But If you are not sure about the causes or you are not confident about what to do about the problems outlined above, it's best to consult a professional guitar technician at an authorized Cort dealer.
- Neck Relief: At 8th Fret, 0.25mm (.010″)
- String Action: At 14th Fret, 3.0mm (1/8″) to 3.8mm (5/32″)
- Nut Heights: At 1st Fret, 0.65mm (.026″) to 0.9mm ( .036″)
- Neck Relief: At 8th Fret, 0.25mm (.010″)
- String Action: At 14th Fret, 2.3mm(3/32″) to 2.8mm (7/64″)
- Nut Heights: At 1st Fret, 0.5mm (.020″) to 0.7mm ( .028″)
- Neck Relief: At 8th Fret, 0.35mm (.014″) standard / 0.40mm (.016″) Vintage type
- String Action: At 14th Fret, 2.0mm (5/64″) to 2.5mm (3/32″)
- Nut Heights: At 1st Fret, 0.7mm (.028″) to 0.8mm (1/32″)
- PU Heights: Low E 3.0mm (1/8″) / High E 3.5mm (9/64″)
- Neck Relief: At 8th Fret, 0.25mm (.010″) standard / 0.30mm (.012″) Vintage type
- String Action: At 14th Fret, 1.6mm (1/16″) to 2.0mm (5/64″)
- Nut Heights: At 1st Fret, 0.5mm (.020″) to 0.7mm (.028″)
- PU Heights: Low E 2.5mm (3/32″) / High E 3.0mm (1/8″)
Please refer to our dealer and distributor list to locate an authorized dealer or distributor to request replacement parts.
We do keep records online of many of our prior models, but we currently produce and have produced so many models in the past that we cannot keep records on all models through our entire history.
You can also contact us for help identifying a discontinued model. Please provide additional information such as photos of the instrument and the serial number. This information is necessary for us to identify the model accurately.
You can find specifications for each product on our website.
At this time, we are not producing or selling custom guitars.
Please refer to our dealer and distributor list. We do have a great partner in your country and I have included their contact information below. They are our distributor in your country and they handle all details, including working with the authorized Cort dealers. I am sure that they can assist you.
Most electric guitars, amplifiers and some acoustic models are manufactured at PT.CORT in Surabaya, Indonesia. Premium/High End Acoustic models are produced in factories situated in Dalian, China.
Cort always strive to build passion for our instruments with working musicians like you, We are pleased that you feel Cort is a good fit for your career progress.
If you contact us via email using the provided link, we'll respond to your inquiry.
If the product specifications on the model page do not mention coated strings or string gauge details, please refer to the following general guidelines:
- Acoustic guitars: .012 Light gauge coated strings
- Electric guitars: .009 Light gauge nickel uncoated strings
- Bass guitars: .045–.105 or .045–.130 (for 5-string models) nickel uncoated strings
The correct tremolo bar size depends on the type of bridge installed on your guitar. Please refer to the following specifications:
- Cort® CFA-III Tremolo: 5.2mm
- 2-Point Tremolo: 5.5mm
- 6-Point (Vintage) Tremolo: 5.5mm
- Double Locking III Tremolo: 6mm
Cort guitars typically use a 4mm hex wrench for truss rod adjustments, or a spoke nut depending on the model.
Please note that for Gold Series models, a 12cm long hex wrench is required, as the adjustment point is located deeper inside the neck.